Support requests
Ask about your account, credits, or an analysis result, or request account deletion. Once received, the status of each request is visible here.
What you can do here
- GeneralQuestions that came up while using the service
- AccountSign-in, email confirmation, or account details
- Analysis resultQuestions about an ordered analysis (include the job ID to speed things up)
- CreditsCredit balance or ledger entries
- Account deletion requestAccount deletion request — it is recorded as a request; nothing is deleted from this screen
There is no fixed handling order or time after a request is received. When its status changes, the list on this screen reflects it.
Sign in to send a request
The form opens for accounts with a confirmed email. Replies are viewed inside that account.
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